Shipping policy

Shipping & Return Policy

Shipping Times

  • Processing time: All orders are processed and shipped out within 5 business days of purchase.
  • Delivery time: Once shipped, delivery typically takes 7–15 business days depending on the destination country and customs clearance.
  • Please note that international shipping is subject to customs inspections, which may occasionally cause delays beyond our control.

Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.

Address Issues

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Payment & Order Disputes

We work hard to resolve any issue directly with our customers. Once an order has been shipped, we are unable to recall the package or reverse the transaction through our payment provider. If you have any concern about your order — whether it's delayed, damaged, or not as expected — please contact us first via the chat button on our website. Most issues can be resolved quickly, and we are always happy to help.

Filing a payment dispute (chargeback) with your bank before contacting us will only delay the resolution process and may result in the order being suspended. We kindly ask that you reach out to us directly so we can make things right.

Returns & Refunds

We accept returns on unused, unworn items with all tags attached, within 30 days of delivery.

Because we ship internationally, here is what to expect:

  1. If you wish to return an item, please contact us first with your order number and reason for return.
  2. Once approved, ship the item back to us. Return shipping costs are borne by the buyer, except in cases where the item arrives defective or damaged.
  3. Once the returned package arrives at our warehouse and passes inspection, we will process your refund. Due to international customs clearance, this entire return and inspection cycle takes approximately 20 business days.
  4. Refunds will be issued to your original payment method.

Quality Issues

If your item arrives defective, damaged, or significantly not as described, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no cost to you.

Contact Us

If you have any questions about shipping or returns, please reach us through the chat button on our website — we typically respond within 24 hours.